Every therapist must know about difficult days.

Deep breaths my therapists, deep breaths! You know how it is on difficult days – clients don’t show up on time, or sometimes not at all! Staff phone in sick and your product order arrives with half the products missing… Before you know it the credit card machine is on the blink and you find yourself …

Your Key to Success: Know Your Client.

A salon’s success is always achievable when tried and tested systems are set in place, followed through with a touch of personal panache. One essential discipline you need to know in order to retain your clients is the age old saying: “Know your client.” We have all heard it; It is attached to all the …