Every therapist must know about difficult days.

Deep breaths my therapists, deep breaths! You know how it is on difficult days – clients don’t show up on time, or sometimes not at all!¬†Staff phone in sick and your product order arrives with half the products missing… Before you know it the credit card machine is on the blink and you find yourself …

Your Key to Success: Know Your Client.

A salon’s success is always achievable when tried and tested systems are set in place, followed through with a touch of personal panache. One essential discipline you need to know in order to retain your clients is the age old saying: “Know your client.” We have all heard it; It is attached to all the …