I’ll preface this by saying never underestimate just how much your salon or spa is going end up meaning to you.
As soon as you take the first step to opening your business, right up until it becomes your full purpose, it’s going to make your whole world rock.
Somewhere in the middle of this will have to employ staff. This is where you are going to have to fast track delegation skills to protect your future legacy.
This will be D-Day for you – your first Delegation Day.
Your employee is a person, your client is a person.
A large part of not wanting to release some pressure by delegating tasks or responsibility is actually fear-based.
You have worked so hard to build up your clientele and you don’t want your employees to come along and muck things up, or lose your precious clients! But you are just one human, not even a superhuman, you need the others to succeed.
What you have to do here is stop yourself from seeing your employees as employees and your clients as clients.
See them all as the one thing – people.
Don’t think of your employee as someone you are irreversibly yet uncontrollably responsible for (this is what your boss head will be telling you).
Equally don’t think off your client as someone who wants perfection from you, and only you (this is what your nostalgic yet overly-protective business head will be telling you).
Both are wrong.
If you can hopefully got your head around the fact that your employee is just a person like you and your client is just a person like you, then you can start to get your head around the fact that no-one is out to mess up your business (staff) or even cause trouble by being a fussy (clients).
They have actually all turned up to help you.
– By growing your salon (staff) and by giving you money (clients). It’s really that simple. Nobody is out to destroy you, they have all turned up to your premises for you. Soothe your soul by reminding yourself of this and work on this thinking in your own head. There is an abundance of work everywhere and even at worst, if the first appointment you give your employee with your beloved client doesn’t go well, then you can still sort it all out. Always.
You can’t always have full control, but you will always have reign.
Introduce staff to tasks and clients slowly. If things are going peachy, great – Give a little bit more reign and trust.
If things don’t go well tighten the reigns in a bit again and lessen the responsibility or the delegation until the therapist is a bit more experienced or well-practiced.
Always keep a close eye, even if you have to knock on a salon door during a treatment to check if everything is okay.
Try to let go a little at a time. Even though this is hard it still has to be done – unless you are happy to remain a one-man band forever.
Having an open, trusting relationship with your staff and telling them your fears will also help. Let them your know your feelings and how important these tasks and duties are to the smooth running of your business. Tell them how important the clients are, how hard you have worked to build up their loyalty.
How to really get your head around delegation.
You must not let your feelings or emotions towards your clients or your business spiral out of control at the point of your first delegation. See your staff and clients as people, rather than your personal responsibilities. They are your responsibility to a certain point (it’s all happening on your territory or on your shift) but again remember you a just a person also, one single human, not superhuman, and you simply cannot control everything in your salon yourself, forever. Learn to let go of some of those reigns.
Last tip- When introducing your clients to a new therapists who are going to be taking over their treatments be enthusiastic! Introduce them therapist with confidence and pride.
You have to, you hired them, so remember yourself the great qualities you first saw. Reassure your clients that you are certain their treatments will still be perfect, and if not she always has the choice to come back to you, within your team.
I hope you have enjoyed this post can keep a sane head when delegating in the future.
You have been blessed with a dream salon, now you must stretch it’s capabilities and really thrive. Let other people help you to lessen your load.
Have you ever been hesitant when delegating? Are you at that point where you need to right now?
Please feel free to comment below.